Refund Policy

At Solutionsomatic Private Limited, our Refund Policy is designed to ensure fairness and transparency in all refund-related matters. We adhere to industry-standard practices, employing stringent assessment criteria to ensure that refund decisions are justifiable and mutually agreeable. Our policies are carefully crafted to address a wide range of claims, stemming from diverse needs and various business scenarios.

Coverage & Scope

This Refund Policy pertains to Solutionsomatic Private Limited's procedures and principles regarding refunds. Please note that this Refund Policy does not extend to practices of companies not owned or controlled by Solutionsomatic Private Limited or individuals not employed or managed by us. This includes any third-party service and/or product providers bound by contract, as well as third-party websites linked to Solutionsomatic Private Limited's websites.

Qualification for Refunds

Refunds from Solutionsomatic Private Limited are considered under exceptional circumstances when alternative solutions cannot adequately resolve the issue. When evaluating refund requests, we apply specific conditions, which, if met, may lead to a refund:

• Development or post-sales operations have not commenced.
• The project issues are beyond the scope of rectification, resolution, or fixing.
• You have adhered to our payment terms.
• You have not exploited any information for financial or business gain acquired during our association.
• Your reasons for requesting a refund are valid, rational, and realistic.
• You can demonstrate your innovative UI design and development skills and understand what makes an app engaging and appealing.
• You have provided all necessary evidence supporting your refund claim.
• The claim does not result from a billing dispute with your bank or payment vendor.

Important Note: Violation of any of the conditions mentioned above will render your refund claim void. Our refund decisions are final and cannot be overturned.

Refund Process

1. Pre-Refund

• We process and carefully analyze refund queries for accuracy.
• Match the query with the applicable parameters and valid reference points.
• Arrange for refunds in eligible situations, settling them fully or partially, as appropriate.

2. Post-Refund

• Sign a proof agreement as instructed.
• Unless otherwise specified, delete all copies of shared information and communication that occurred during our engagement.

3. Transaction

• Refunds may take 7-10 business days to process after the refund agreement is signed.
• Refunds will be issued in the currency in which you were originally charged. If this is not your native currency, your bank may levy exchange fees, or fluctuations in the exchange rate may result in a difference between the refunded amount and your initial payment (in your native currency). You are solely responsible for any fees or losses incurred during this process.

Changes

Solutionsomatic Private Limited reserves the right to amend this policy at any time without prior notice, at its sole discretion. We recommend checking this policy periodically for updates.

For further information on our Refund Policy, please contact us at solutionsomatic@gmail.com.