Refund Policy

At Solutionsomatic Private Limited, we are committed to providing fair and transparent refund policies. Our goal is to ensure customer satisfaction while maintaining industry standards and best business practices. Please read the following terms carefully before requesting a refund.

1. Scope of Refund Policy

This policy applies to all purchases made through Solutionsomatic Private Limited. It does not extend to third-party services, external websites linked from our platform, or services/products not directly offered by us.

2. Eligibility for Refunds

Refunds are considered only under exceptional circumstances where alternative solutions cannot adequately resolve the issue. You may be eligible for a refund if:

• No development work, processing, or post-sales services have commenced.
• The purchased product or service has a fundamental, irreparable defect.
• You have adhered to all agreed payment terms and contractual obligations.
• You have not used or benefited from the service beyond an acceptable threshold.
• The reason for your refund request is valid, reasonable, and well-documented.
• You provide all necessary supporting evidence for your claim.
• The refund request does not stem from a billing dispute with your bank or payment provider.

Note: Any misuse, fraud, or misrepresentation will automatically disqualify the refund request.

3. Refund Process

Step 1: Request Submission

• Submit a refund request via email at solutionsomatic@gmail.com with all necessary details.
• Clearly state the reason for the refund and provide any supporting evidence.

Step 2: Review & Assessment

• Your request will be reviewed based on the eligibility criteria.
• We may request additional information or clarification if needed.
• A decision will be made within 7-10 business days.

Step 3: Refund Execution

• If approved, the refund will be processed using the original payment method.
• Refunds typically take 7-10 business days to reflect in your account.
• Refunds will be issued in the original transaction currency. Exchange rates or banking fees may apply, which are not covered by Solutionsomatic Private Limited.

4. Non-Refundable Situations

Refunds will not be granted in the following cases:

• Change of mind or personal preference after purchase.
• Failure to provide required information or documentation.
• Services/products that have been used, accessed, or partially completed.
• Force majeure events such as natural disasters, technical failures, or external disruptions.
• Any violation of our Terms & Conditions or abuse of our services.

5. Policy Modifications

Solutionsomatic Private Limited reserves the right to update or modify this Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically for any changes.

6. Contact Us

For any refund-related inquiries, please contact us at solutionsomatic@gmail.com.